Ancillary Services Management

For every agreement signed, you should designate someone that is responsible
for overseeing, managing and making sure that the provider is living up to their
end of the deal.

Start by getting copies of all your amenity and service contracts.  Create a matrix that will allow you to sort and track them by property, by provider, and by expiration date.

In Part 2 of Steps to a Successful Amenity & Ancillary Service Program, Andrew discusses the importance of analyzing your agreements. Implementing an effective Ancillary Services program requires more than just a casual glance each year or two at the services and revenue they generate.

There are steps to be taken to ensure a successful amenity and ancillary program. The first step is getting a handle on your agreements.

(An excerpt from Ancillary Services with Andrew Smith Podcast from Wes Deese, Host and CEO of Student Housing Insights and Ken Miller, VP of Sales with Buyer's Access) Just as a “Cat 5” hurricane packs the most wallop, missing out on key ancillary service...