Our Team

Ancillary Services Management
Introducing Your Ancillary Services Department!

Our Commitment To You

ASM’s primary goal is to increase your revenue, save you time, and provide quality services to you and your residents!

Andrew Smith


Hometown? I guess Fairfax, VA – born in DC and grew up oversees –  came back to Northern, VA for high school and have been in VA ever since.

Mac or PC? PC

One Thing You’re Really Good At? Making my wife laugh

If you could meet anyone in the world dead or alive who would it be and why? Jimmy Buffett – I have been a parrot head for several decades and have always wanted to hang out with him.

What’s on your bucket list? Travel the world

You’re happiest when? Chillin’ with friends

Karen Summers

Director of Marketing

Hometown?  Buffalo, NY

Mac or PC?  Mac, everything Apple

One Thing You’re Really Good At?  Interior design, and planning vacations

If you could meet anyone in the world dead or alive who would it be and why?  Justin Timberlake and Jimmy Fallon together because I would not stop laughing.

What’s on your bucket list?  Skiing all over the world and then relaxing on the best beaches in the world!

You’re happiest when?  Making memories with my family and great friends.

Chris Moeller

Operations Manager

Hometown?  Göttingen, Germany

Mac or PC?  Both

One Thing You’re Really Good At?  Super Mario Bros.

If you could meet anyone in the world dead or alive who would it be and why?  Elon Musk, just to brainstorm with him and see if there’s something we can do about making re-sealable cereal bags a thing.

What’s on your bucket list?  Hiking Peru’s Inca Trail to Machu Picchu.

You’re happiest when?  When I pick up my son from daycare and he’s happy to see me.

Stacy Trivett

Director of Information Services

Hometown?  Middletown, Maryland

Mac or PC?  PC, although I used a Mac in the very early days of it’s existence when I first learned how to hack code.

One Thing You’re Really Good At?  Organizing Anything!

If you could meet anyone in the world dead or alive who would it be and why?  Albert Einstein, contemplation and discussion on our place in the universe

What’s on your bucket list?  Camping at Yellowstone National Park and visiting every vineyard on the West Coast

You’re happiest when?  Watching my kids play their favorite sport and coaching volleyball


We can do everything internally, so why should we hire ASM?

Save Time & Money

You may be doing everything, but what is it costing you?

  • On ancillary programs overall?
  • Meeting with potential providers?
  • Reviewing contracts?
  • Doing due diligence?

Are you looking at programs on a property as well as portfolio basis?

Are you giving yourself enough time to:

  • Renew contracts before they expire?
  • See if any other providers can offer a similar or better service?

How often do you look at each existing contract to determine if it needs modifying, renegotiating, or terminating and replacing with a new provider?

Are there delays in negotiating contracts and implementing programs because there isn’t enough time or other issues take precedence?


What kind of tracking system do you have in place?

Who is monitoring the revenue from each contract?

Are the payments reviewed to see if they are meeting expectations?

Who is handling the issues/problems when they arise?


Do you know when each contract expires?

Do you know what the typical offers are in the market at any given time?

What are you using as a reference point when negotiating or renegotiating an agreement?

Do you have an attorney reviewing each contract?

What happens when an employee leaves who was responsible for a particular contract or program?

ASM is the Answer

With an experienced team focused solely on negotiating and managing ancillary programs for the property management industry, ASM will allow you to focus on other important issues with the knowledge that professionals are taking care of your ancillary programs and addressing any of the issues listed above.